Mr Punter is for adults using gambling as recreation. For most members that's the whole story — for a small minority, it crosses a line and becomes a problem. We've built tools for both and we'd rather you use them than walk away unhappy. Below: the in-account tools you can switch on right now, the independent UK helplines, and an honest note on GamStop.
All of these tools live inside Account → Responsible Gambling. They take effect immediately for decreases; increases require a 24-hour cool-off so they can't be used to chase losses.
If any of these sound familiar, take a step back and talk to one of the helplines below:
Mr Punter is not part of GamStop. GamStop is the UK's national self-exclusion scheme — but it covers only operators licensed by the UK Gambling Commission. Mr Punter holds an Anjouan Gaming Board licence, not a UKGC licence, so we sit outside the GamStop network and registering with GamStop will not block you from accessing this site.
If you have registered with GamStop because you decided to stop gambling, please honour that decision. Use the in-account self-exclusion tool here as well, or block gambling sites at the device level with GamBlock or BetBlocker (both free).
Mr Punter requires all members to be 18 or older. If you share a device with someone under 18, please use parental-control tools to block access to gambling sites — GamBlock, BetBlocker and built-in OS-level content filtering all work well.
Our responsible-gambling team reviews patterns that historically correlate with problem play: sudden steep increases in deposit frequency, late-night chasing sessions, repeated near-limit breaches, account balance volatility. When the system flags an account, a member of our team reaches out — not to sell a bonus, but to talk through the situation and recommend a tool or pause if appropriate.
You can close your account at any time from Account → Settings. Any balance is paid out through your verified withdrawal method, subject to the daily withdrawal cap (£500 standard, higher at VIP tiers). If you want to close in a way that prevents you from re-opening for a defined period, use the self-exclusion tool instead.
No. GamStop is the UK's national self-exclusion register, but it only covers operators licensed by the UK Gambling Commission. Mr Punter holds an Anjouan Gaming Board licence (ALSI-152406028-FI2), not a UKGC licence, so we sit outside the GamStop network. If you have registered with GamStop because you decided to stop gambling, please honour that decision — use the in-account self-exclusion here too, or install a device-level blocker like GamBlock or BetBlocker.
Sign in and open Account → Responsible Gambling → Deposit limits. Choose a daily, weekly and/or monthly cap and confirm with your password. Decreases apply immediately. Increases require a 24-hour cool-off before they take effect — this delay is deliberate, so limits cannot be raised in the middle of a chasing session.
Cool-off (time-out) suspends your account for a short defined window — 24 hours, 7 days, 30 days or 90 days — and lifts automatically at the end. Self-exclusion is stronger: it closes your account for 6 months, 1 year, 2 years, 5 years or permanently, and cannot be lifted during the period. Both are Mr Punter-specific — they do not cover other operators. If you need cross-operator coverage, use GamStop (for UKGC brands) plus a device-level blocker.
0808 8020 133 — free, confidential, and manned 24 hours a day, 7 days a week. Calls from UK landlines and mobiles are free of charge. The line is run by GamCare, the UK's largest gambling harm-reduction charity, and is entirely independent of Mr Punter — no operator sees who calls. Webchat is available on the same website if you would rather type than call. BeGambleAware is a good second stop for information, self-assessment quizzes and NHS-adjacent treatment referrals.
Two routes. For a clean closure with the option to re-open later, use Account → Settings → Close account — any balance is paid out through your verified withdrawal method (subject to the £500 daily / £7,000 monthly standard cap). For a closure that prevents re-opening for a set period, use Responsible Gambling → Self-exclusion and choose your term. Self-exclusion is not reversible during the period.
Yes — for the length of your self-exclusion period. We match your name, date of birth, address, email and payment methods against the block list at signup. It is possible to circumvent by lying at registration, but doing so voids any wins and complicates KYC at withdrawal. If you feel the urge to bypass your exclusion, call 0808 8020 133 first — that is exactly the moment the helpline exists for.
