This page covers how to reach Mr Punter's account-side support team (for account, deposit, withdrawal and game questions), and how to reach our editorial team (for content corrections, factual updates and partnership enquiries about this site).
24/7 live chat — the fastest way to get a real human answer about your account. Available from any page once you're signed in, or from the support menu while logged out. Average first-response time under three minutes.
Email support — for complex cases (document submission, withdrawal investigations, account closures): support@mr-punter-uk.it.com. Reply within 24 hours during weekdays.
Self-service knowledge base — see our bonus terms, games catalogue, responsible gambling tools and game guides for answers to the most common questions.
This website is the Mr Punter UK knowledge hub. For factual corrections, content suggestions or partnership enquiries about the site itself, contact our editorial team:
Editorial team lead: Oliver Bennett, UK Casino Editor — see his author page for background. Email: editorial@mr-punter-uk.it.com.
For urgent account or withdrawal queries, use live chat — the contact form is for editorial and general enquiries only.
If gambling has stopped being entertainment, you don't have to figure it out alone. These independent helplines are free and confidential:
See our responsible gambling page for the in-account tools (deposit limits, time-outs, self-exclusion) you can use directly.
Mr Punter Casino is operated by Mondero Enterprises Ltd under Anjouan Gaming Board licence ALSI-152406028-FI2 (Comoros). See the legal notice for full registration details.
24/7 live chat is the fastest route for anything account-related — deposit checks, KYC document status, withdrawal timing, bonus questions. It is available from any page inside your logged-in session or from the support menu when you are signed out. Average first response is under three minutes. Email support@mr-punter-uk.it.com is better for anything that needs a paper trail (document upload, formal complaint, self-exclusion request).
Email editorial@mr-punter-uk.it.com with the page URL and the specific claim you want us to check. Oliver Bennett, our UK Casino Editor, replies within two working days. We are happy to correct RTPs, provider details, bonus terms and payment method information — if you can point us at the operator source (T&Cs page, help centre article), it speeds things up.
Contact support@mr-punter-uk.it.com with "Formal complaint" in the subject line. Complaints are logged and answered by a senior agent within seven working days. If you are not satisfied with the outcome, you can escalate to the Anjouan Gaming Board (our licensing authority). Mr Punter is not licensed by the UK Gambling Commission, so UKGC-linked ADR routes and IBAS do not apply.
The National Gambling Helpline on 0808 8020 133 is free, confidential and available 24/7. It is run by GamCare — a UK-wide harm-reduction and support charity. BeGambleAware is a good second port of call for information and treatment referrals. If you want to self-exclude across all UKGC-licensed operators, register with GamStop — note that Mr Punter is not part of the GamStop network, so you should also use the in-account self-exclusion tools on the responsible gambling page.
No inbound phone number for account queries — like most online operators, we route everything through live chat and email so we have a written record of every interaction (protects both you and us). The 0808 8020 133 number on this page is the independent National Gambling Helpline, run by GamCare, not Mr Punter's account line.
